FAQ

We have compiled a list of frequently asked questions. If you have any questions about your purchase, please check the following first.

About 10% member discount

When logging in, the product price notation on the site will be the original sales price.
Two of the 10% OFF prices are displayed.
The same two prices are displayed on the cart screen .
When you go to the "Proceed to purchase screen" screen, the discounted amount will be displayed in the total.
This amount will be your payment amount.
The system will issue a coupon, so if a member discount is applied, a coupon code will be issued under the "Gift Card or Coupon Code" input form.
Please note that the 10% OFF discount will not be applied if this is deleted.
If you delete it, go back to the cart screen and go to the purchase screen again to apply the 10% OFF discount.
Multiple coupons cannot be used.
In the case of coupons given at SNS, events, etc.,
Coupons with higher discount rates are given priority.

When will I receive if I order now

Currently, due to the flood of orders, we will be shipping sequentially within 1 to 3 business days, especially at the beginning of the week.
We ask that you place your order as soon as possible.

I want to cancel (before shipment)

Since the shipping process is in progress, the shop will make the decision to cancel.
◎Cancellations are accepted within 30 minutes of ordering and during business hours.

I want to cancel (after shipment)

Cancellation is not possible after the shipping work is completed.
Once you have received it, please request a return.

business hours

Weekdays 10:00-17:00
Saturday 10:00-12:00
Inquiry form
Email: ocstyle@blan-ink.com
Phone: 06-6192-8602
In order to respond to inquiries smoothly, please call us after preparing the following.
*For customers who have already made a purchase, the 7-digit slip number is written on the delivery note. Alphabet and number model numbers Sundays and public holidays are regular holidays.
Since we operate the store with a small number of people,
We appreciate your time in replying to your inquiry.
Please understand that we will do our best to respond.

can't contact the shop

We will reply in order during business hours.
We are closed on Sundays and public holidays.
We are operating a store with a small number of people, so we are giving you time to reply to your inquiry. Please understand that we will do our best to respond.

Commodity does not reach

A shipping completion email will be sent to your registered email address after shipping is complete. The invoice number is written there, so please contact the shipping company directly.

I did not receive an order confirmation email

Order confirmation emails are only sent during business hours.
Orders placed on holidays or outside business hours will be sent sequentially from the next business day.
If you do not receive an email within business hours, please check your spam folder.

want to exchange

We are very sorry that we could not meet your expectations.
As we do not support exchanges at our store,
We will guide you to return the product and purchase it again.
If the item has been tried on and the tag is still attached, we will accept returns if you contact us within 7 days after the item arrives.
For details, please check the double-sided printing paper [Notes on returns and exchanges] enclosed with the delivery note.
Please return the item. You can place your order again now. Please note that refunds will be made after the returned product has been checked.

I want to return it

If you contact us within 7 days after the product arrives, you can return it if it is in a state where it has been tried on and the tag is still attached.
Please check the double-sided printed paper [Notes on returns and exchanges] enclosed with the delivery note before returning the product.

Where should I send my return?

Please fill out the necessary information and send it to the address below.
■ Return address ■ 〒564-0052
Daiwa Building 3F, 4-32 Hiroshiba-cho, Suita-shi, Osaka
B-Lan Co., Ltd. WEB Division Customer Service Desk
TEL06-6192-8602

Is there a designation for the shipping company that will send the returned goods?

We do not specify the delivery company because the customer is responsible for the cost.
Please use the shipping method that is most convenient for you.

Do I need to fill in a refund account?

◎Cash on delivery at the time of ordering

◎If you choose NP deferred payment, please be sure to fill in your account. Customers using other payment methods do not need to enter.

there was a defect

We apologize for the inconvenience.
We will reply to you after confirming the content.
We apologize for the inconvenience, but after attaching the image of the defective part,
①Order number ②Name ③Phone number ④Defective reason/defective part ⑤Please send us an email with 5 items you would like to exchange or refund.
We will reply after confirming the contents at our store, so please wait for a while.

i want a receipt

If you have not yet placed an order,
Please be sure to write "receipt request" in the remarks column when ordering.
After placing an order, please contact us after entering the slip number and name.
We do not issue paper receipts.
Receipts are only issued as PDF data. Also, please note that we cannot issue a receipt for orders that have been shipped for more than one month or depending on the payment method.